So you are reading this post! That means you have perhaps been looking for articles about documentation on websites or have had some poor experiences yourself?
Start Point Documentation clearly orientates the user to their position so that any documentation subsequently provided is understandable and relative to the users needs.
ie. You sell downloads from your website. Start Point Documentation would ensure that the documentation provided begins with orientation and then instructs on steps from current position: “Download complete! How to install/load/use/see/hear your download”
Website design seldom concentrates on “over the horizon” usability due to pressures of time/money and the focus of design being on the visual.
Start Point Documentation is one element in the process of producing a high quality intellectually elegant system and service to your clients.